Lake Sumter Transmission

You are correct in the fact that we do a complementary vehicle inspection on every vehicle that come to our shop. The fee that you paid is for the Tech that did the testing and research on your problem and to cover the data subscriptions( no one wants to work for free). The reason for our inspection is to give our customers as much information as possible to make the best decision for their budget and vehicle. It is about full transparency and a small amount of CYA for my shop. As for you having the trouble codes and we wouldn't use them, that is only a small portion of the testing procedure. When a trouble code is set the vehicle computer stores a lot of information as to what was going on at that time. our commercial and OEM grade tools let us look at this data so as to get the correct diagnosis of the problem. Your vehicle had problems with reverse and on that transmission reverse is not controlled by the computer but internal transmission linkage and vales to direct the fluid to apply the proper clutch packs and a one way sprag assembly. During the coarse of our complementary inspection we did find some other issues and brought them to your attention, you're welcome. We wish you the best for your vehicle repairs and if you need us we will be more than happy to assist you. Thank You, The Team at Lake Sumter Transmissions

Thank you Diane for your heartfelt review! We are happy to know that you had a great experience with us at Lake Sumter Transmission. Providing knowledgeable, honest, courteous and reasonable service is what we strive for with every customer. Our team appreciates your kind words and recommendation.

Thank you for giving us a 5-star rating, Robert! It's always a delight to serve satisfied customers like you. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to assisting you again soon!

Thank you for the glowing review, Lee! We are thrilled to hear that your experience with us was nothing short of excellent. Providing quick and easy service, along with exceptional customer service, is what we strive for. We look forward to assisting you again in the future!

Thank you for the positive feedback, Joel! We're delighted to hear about your excellent service experience with us. Providing top-notch service and customer satisfaction are our top priorities. We strive to deliver efficient and transparent service, so we're glad to know that we met your expectations. We appreciate your trust in us and look forward to serving you again in the future!

Thank you for the 5-star review, Marty! We're glad to hear that you had an excellent experience with our customer and technical service. It's great to know that our use of technology and recommendations for future services were helpful. We'll pass along your kind words to Brian and Hope. We're here whenever you need us!

Thank you, Tucker, for your excellent feedback! We're thrilled to hear that you had a five-star experience with us. If there's anything we can do to make your next visit even better, please let us know. We look forward to serving you again soon!

We are thrilled to hear about your positive experience, Tammy! Providing excellent service is our top priority. We strive to make each interaction helpful and courteous. Thank you for acknowledging our team members!

Thank you for taking the time to leave us a review, Mary! We are thrilled to hear that you had a great experience with us and that you would recommend our services. We look forward to serving you again in the future!