Leesburg and Fruitland Park Auto Repair

Was told by dealership that my front brakes were in need of replacement, so I brought it in to Lake Sumpter Transmission to have that done. Their inspection (with pictures) showed my brakes were still good and recommend not to replace them. This was quite a pleasant surprise in a world of people being scammed and overcharged to have a company to be honest and show integrity. Highly recommend them and they also offer discounts to veterans!

From the process of scheduling my appointment to the verbal interaction & communication with the service manager to facilitate my repair, I would say that Sumpter Transmission was superb. My issue was electrical so I had to trust this company to do right by me as my personal mechanic does not do this type of repair. The outcome financially for my repairs was astronomical. I have consulted with my local personal totally reliable mechanic and a family member who is a 45 year experienced mechanic and shared my bill & the evaluation of my vehicle for repairs completed & repairs that Sumpter Transmission highly recommended for my vehicle. Both mechanics had no other words than…”you were ripped off”. This company is overpriced on part costs so compare with other places for repairs that are not electrical or a specialty service that other mechanics will not do. Services that were recommended for my vehicle were not necessary when evaluated by my personal mechanic. Very disappointed as a female who is trusting & vulnerable. I will never return.

Great experience, did everything they said, quality work, work was done on time

The transmission in my 2015 Toyota RAV4 AWD with 175,000 miles had a slight slip (going into 3rd or 4th gear) first thing in the morning, and the rest of the day it was fine. Dealer drained and refilled the fluid twice over 50,000 miles without any change. The car was only ever sent to the dealer in the past. Heard great things about Lake Sumter Transmissions and decided it was time to give them a try. Dan was great up front explaining what they would have to do to diagnose my issue and go over the entire car too checking everything. Randy found nothing wrong with the trans itself (other than dirty fluid), but decided to drain and fill with Amsoil and add a stop shudder additive along with replacing the trans filter. Got car back and no slip since. They were upfront and honest about just draining the fluid rather than telling me I needed a whole new trans for upwards of $7,000, and they could have done just that. I was so happy that their simple recommendation turned out to fix the issue I’ve lived with for so long. They are great and do such a thorough job going over the whole car too, checking for anything that needed attention. I can’t say enough good things about them. I would not hesitate to use them in the future for any of my car care needs. Great job Randy and Dan! Thank you both very much, Marty

Very professional; exceptionally thorough muti-point inspection with pictures. Friendly service.

I received an excellent diagnosis of my transmission problem. Once the work was completed and I was notified of the repair cost, I was happy to learn the cost was well below the estimate. Their honesty and integrity is hard to find these days and I would return my business if that day ever comes.

They did a good job

You had repaired speedometer, light switch and change the oil Excellent service

The ABSOLUTE WORST do not come here. *BEWARE OF THE $282 scam.* After reading the other negative comments I see this is a common scam they use on their customer. My elderly mother came in because she had a traction light on and her car had been pulling to the left. She asked if they could take a look and see what might be wrong. He said that he would run a diagnostic and let her know. Two hours later he came back and said that would be $282. She was totally blindsided because they had not disclosed that that would be the price before they performed the diagnostic. There are no signs in the office And she was not told that there would be a charge ahead of time. Of course, if a service was done, there should be a charge. I agree with that, but it’s the business practice behind it. The price should be disclosed upfront. Had she known it would be so expensive she would have chosen to go somewhere else. I called back to complain after I had heard about this because my mom was upset. Thomas answered the phone and was the most arrogant and rudest person I have ever dealt with in my life. He felt that he had done nothing wrong and said That they would not be changing their business practice. If I were the owner of this business, he would be gone tomorrow, because the condescending way he spoke to me is no way to treat your customers. And after seeing the reviews about how this has happened too many others, you would think they would change their business practice and disclose the price upfront, but apparently they are doing too well with their scam to make the change. Shame on you.